:root{--bg:#f5f6f8;--card:#fff;--ink:#1d2330;--muted:#6b7280;--line:#e3e6eb;--accent:#1f5fbf;--accent-2:#e8f0fc;
--ok:#1b7f4b;--ok-bg:#e6f4ec;--warn:#9a6700;--warn-bg:#fff4d6;--bad:#b42318;--bad-bg:#fde8e7}
*{box-sizing:border-box}
body{margin:0;font:15px/1.45 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;background:var(--bg);color:var(--ink)}
a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}
header{background:#18202e;color:#fff;position:sticky;top:0;z-index:5}
header .in{max-width:1200px;margin:0 auto;display:flex;align-items:center;gap:4px;padding:0 12px;overflow-x:auto;white-space:nowrap}
header .brand{font-weight:700;margin-right:12px;padding:12px 0}
header nav a{color:#cfd6e4;padding:12px 10px;display:inline-block}
header nav a.on,header nav a:hover{color:#fff;text-decoration:none;box-shadow:inset 0 -3px 0 #5b9cff}
header form{margin-left:auto}
header button{background:none;border:1px solid #4b5568;color:#cfd6e4;padding:4px 10px;border-radius:6px;cursor:pointer}
main{max-width:1200px;margin:0 auto;padding:16px 12px 60px}
h1{font-size:22px;margin:4px 0 14px}h2{font-size:17px;margin:20px 0 10px}
.card{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:14px;margin-bottom:14px}
.grid{display:grid;gap:14px;grid-template-columns:repeat(auto-fit,minmax(320px,1fr))}
.kpis{display:grid;gap:10px;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));margin-bottom:14px}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:10px 12px}
.kpi b{display:block;font-size:22px}.kpi span{color:var(--muted);font-size:13px}
table{width:100%;border-collapse:collapse;background:var(--card)}
th,td{text-align:left;padding:7px 8px;border-bottom:1px solid var(--line);vertical-align:top}
th{font-size:12px;color:var(--muted);font-weight:600;text-transform:uppercase;letter-spacing:.02em}
tr.overdue td{background:var(--bad-bg)}
.tbl{overflow-x:auto;border:1px solid var(--line);border-radius:10px}
.tbl table{border:0}
.muted{color:var(--muted)}.small{font-size:13px}.nowrap{white-space:nowrap}
.badge{display:inline-block;padding:1px 8px;border-radius:999px;font-size:12px;background:#eef0f3;color:#374151;white-space:nowrap}
.b-interested,.b-ok{background:var(--ok-bg);color:var(--ok)}.b-callback,.b-warn{background:var(--warn-bg);color:var(--warn)}
.b-refused,.b-opt_out,.b-do_not_call,.b-bad,.b-wrong_number{background:var(--bad-bg);color:var(--bad)}
.b-demo{background:#efe7ff;color:#5b21b6}
form.inline{display:inline}
input,select,textarea{font:inherit;padding:7px 9px;border:1px solid #cfd4dc;border-radius:7px;background:#fff;max-width:100%}
textarea{width:100%;min-height:70px}
button,.btn{font:inherit;padding:7px 14px;border-radius:7px;border:1px solid var(--accent);background:var(--accent);color:#fff;cursor:pointer;display:inline-block}
button.sec,.btn.sec{background:#fff;color:var(--accent)}button.danger{background:var(--bad);border-color:var(--bad)}
button.small{padding:3px 9px;font-size:13px}
.filters{display:flex;flex-wrap:wrap;gap:8px;align-items:end;margin-bottom:12px}
.filters label{display:flex;flex-direction:column;font-size:12px;color:var(--muted);gap:2px}
.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:10px}
.form-grid label{display:flex;flex-direction:column;font-size:13px;color:var(--muted);gap:3px}
.msg{background:var(--accent-2);border:1px solid #c7dbf8;padding:9px 12px;border-radius:8px;margin-bottom:12px}
.err{background:var(--bad-bg);border:1px solid #f5c2bf;padding:9px 12px;border-radius:8px;margin-bottom:12px}
.warnbox{background:var(--warn-bg);border:1px solid #f1d58a;padding:9px 12px;border-radius:8px;margin-bottom:12px}
.pager{margin:10px 0;display:flex;gap:8px;align-items:center}
.transcript .t{padding:6px 10px;border-radius:8px;margin:4px 0;max-width:85%}
.transcript .agent{background:#eef3fb}.transcript .user{background:#f1f5ee;margin-left:auto}
.transcript .meta{font-size:11px;color:var(--muted)}
.funnel .bar{background:var(--accent);height:22px;border-radius:5px;color:#fff;font-size:12px;padding:2px 8px;white-space:nowrap;min-width:28px}
.funnel .row{display:grid;grid-template-columns:150px 1fr;gap:8px;align-items:center;margin:5px 0}
dl.kv{display:grid;grid-template-columns:max-content 1fr;gap:4px 14px;margin:0}dl.kv dt{color:var(--muted)}dl.kv dd{margin:0;word-break:break-word}
.login{max-width:340px;margin:12vh auto}.login input{width:100%;margin-bottom:10px}
pre{white-space:pre-wrap;word-break:break-word;font-size:12px;background:#f7f7f9;padding:8px;border-radius:6px}
@media (max-width:640px){th.hm,td.hm{display:none}h1{font-size:19px}.funnel .row{grid-template-columns:110px 1fr}}

/* ---- рабочее место менеджера (R7, R15) ---- */
html,body{max-width:100%;overflow-x:hidden}
main{overflow-wrap:anywhere}
header .brand{color:#fff;text-decoration:none}
header .me{color:#cfd6e4;font-size:13px;margin-left:auto;padding-right:8px}
header form.logout{margin-left:0}
.lead{color:var(--muted);margin:-8px 0 12px}
h3{font-size:15px;margin:14px 0 6px}
.btn.big,button.big{min-height:46px;padding:10px 14px;font-size:16px;border-radius:10px;display:inline-flex;align-items:center;justify-content:center;gap:6px}
.btn.call{background:var(--ok);border-color:var(--ok);color:#fff;text-decoration:none}
.btn.call:hover{text-decoration:none;filter:brightness(1.05)}
button.ok{background:var(--ok);border-color:var(--ok)}
.linkbtn{background:none;border:0;color:var(--accent);padding:0;cursor:pointer;font:inherit}
.search{display:flex;gap:8px;margin-bottom:12px}
.search input{flex:1;min-width:0;min-height:44px;font-size:16px}
.search button{min-height:44px}
.kpi{color:inherit;text-decoration:none}a.kpi:hover{text-decoration:none;border-color:var(--accent)}
.kpi-warn{background:var(--warn-bg);border-color:#f1d58a}
.tabs{display:flex;gap:6px;margin:4px 0 8px}
.tabs a{padding:8px 14px;border:1px solid var(--line);border-radius:999px;background:#fff;color:var(--ink);min-height:40px;display:inline-flex;align-items:center}
.tabs a.on{background:var(--accent);border-color:var(--accent);color:#fff;text-decoration:none}
.stale{background:var(--accent-2);padding:8px 12px;border-radius:8px}
.task{background:var(--card);border:1px solid var(--line);border-left:5px solid #c7cfdb;border-radius:12px;padding:12px;margin-bottom:12px}
.task.hot{border-left-color:#e4572e}
.task.late{border-left-color:var(--bad);background:#fffafa}
.task.closed{opacity:.85;border-left-color:var(--ok)}
.t-head{display:flex;justify-content:space-between;gap:8px;align-items:flex-start}
.t-name{font-size:17px;font-weight:700}
.t-company{color:var(--muted);font-size:14px}
.t-time{margin:6px 0;font-size:14px}
.wait-bad{color:var(--bad);font-weight:700}.wait-ok{color:var(--ok);font-weight:600}
.t-sum{cursor:pointer;list-style:none;font-size:14px}
.t-sum::-webkit-details-marker{display:none}
.t-sum .more-link{color:var(--accent);font-size:13px}
details.full[open] .more-link{display:none}
.clamp{display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}
.claim{color:var(--bad)}
.t-owner{margin:8px 0}
.t-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:8px}
.t-actions form{display:contents}
.t-actions > *:only-child{grid-column:1 / -1}
.alt{margin-top:6px}
details.result{margin-top:8px}
details.result > summary{list-style:none;width:100%;background:#fff;color:var(--accent);border:1px solid var(--accent)}
details.result > summary::-webkit-details-marker{display:none}
.result-form{display:grid;gap:8px;margin-top:8px}
.result-form input{min-height:44px;font-size:16px;width:100%}
.result-form .row2{display:grid;grid-template-columns:1fr auto;gap:8px}
.result-form .row3{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.result-form .sub{font-size:13px;color:var(--muted)}
.t-done{margin-top:6px}
.flash{background:var(--warn-bg);border-radius:8px;padding:6px 10px;margin-bottom:8px;font-size:14px}
details.later > summary{list-style:none;cursor:pointer}
details.later > summary h2{display:inline}
.callbar{margin:0 0 14px}
.callbar .btn.call{width:100%;max-width:420px}
.list{display:flex;flex-direction:column;gap:8px}
.list-row{display:flex;gap:10px;align-items:center;justify-content:space-between;background:var(--card);border:1px solid var(--line);border-radius:10px;padding:10px 12px;color:inherit;text-decoration:none}
a.list-row:hover{text-decoration:none;border-color:var(--accent)}
.lr-main{min-width:0;flex:1}
.lr-side{text-align:right;flex-shrink:0;max-width:45%}
.btn.tel{min-height:44px;padding:8px 10px;font-size:14px;flex-shrink:0}
.row-link{display:flex;gap:10px;align-items:center;justify-content:space-between;padding:10px 0;border-bottom:1px solid var(--line);color:inherit;flex-wrap:wrap}
.row-link:hover{text-decoration:none;background:#fafbfc}
.warn-text{color:var(--warn)}
label.check{flex-direction:row!important;align-items:center;grid-column:1 / -1}
.lead-banner{position:sticky;top:44px;z-index:6;display:flex;gap:8px;align-items:center;background:#e4572e;color:#fff;padding:10px 12px}
.lead-banner a{color:#fff;font-weight:700;flex:1}
.lead-banner button{background:none;border:0;color:#fff;font-size:18px;min-width:44px;min-height:44px}
details.card > summary{cursor:pointer}
nav.bottom{display:none}
@media (max-width:640px){
  header nav.top,header .me{display:none}
  header .in{justify-content:space-between}
  main{padding-bottom:84px}
  nav.bottom{display:grid;grid-template-columns:repeat(4,1fr);position:fixed;left:0;right:0;bottom:0;z-index:10;background:#18202e;padding-bottom:env(safe-area-inset-bottom)}
  nav.bottom > a,nav.bottom summary{color:#cfd6e4;display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:56px;font-size:12px;position:relative;list-style:none;cursor:pointer}
  nav.bottom summary::-webkit-details-marker{display:none}
  nav.bottom span{font-size:20px;line-height:1}
  nav.bottom a.on{color:#fff;box-shadow:inset 0 3px 0 #5b9cff;text-decoration:none}
  nav.bottom .cnt{position:absolute;top:4px;right:calc(50% - 26px);background:#e4572e;color:#fff;border-radius:999px;font-size:11px;padding:0 6px}
  nav.bottom details.more .menu{position:absolute;right:6px;bottom:60px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 6px 20px rgba(0,0,0,.18);display:flex;flex-direction:column;min-width:200px}
  nav.bottom details.more .menu a,nav.bottom details.more .menu .linkbtn{padding:14px 16px;border-bottom:1px solid var(--line);color:var(--ink);text-align:left}
  .lead-banner{top:0}
  .filters label{flex:1 1 140px}
  .filters input,.filters select{width:100%}
  .kpis{grid-template-columns:repeat(2,1fr)}
  .tbl table{font-size:13px}
}
[hidden]{display:none!important}
.result-form button{white-space:nowrap}
.filters button,.filters input,.filters select,.form-grid input,.form-grid select,.form-grid button{min-height:44px}
.filters input[type=checkbox],.form-grid input[type=checkbox]{min-height:auto;width:auto}
.filters-box{margin-bottom:10px}
.filters-box > summary{cursor:pointer;color:var(--accent);padding:8px 0;min-height:40px}
.contacts-filter .search{margin-bottom:4px}